Refund & Dispute Policy
This policy outlines refunds, replacements, and dispute resolution at ANLICODE. For the standard return process, see our Return Information page.
1. Customer Protection Promise
Every customer is assured one of the following:
- Successful delivery of the purchased item
- A verified resolution through refund or replacement
If an order is lost in transit, damaged upon arrival, significantly delayed, or officially confirmed as undelivered by the courier, it is fully protected under this policy.
All claims are reviewed through a verification process to maintain fairness for all customers.
2. Eligible Refund & Replacement Circumstances
Refunds or replacements are offered for the following verified cases:
Product Quality Issues
- Damaged or defective items
- Manufacturing flaws
- Transit damage caused by packaging failure
Incorrect Item Sent
- Wrong size, color, or model
- Different product than purchased
Missing Items
- Partial order delivery
- Missing accessories or components
Delivery & Shipping Issues
- Package lost in transit
- Tracking shows prolonged inactivity
- Courier misdelivery when the correct address was submitted
Out-of-Stock & Fulfillment Limitations
- Item becomes unavailable after successful payment — full refund or replacement provided
Technical Store Errors
- Checkout system failures
- Incorrect shipping or tax calculation
- Successfully placed but unprocessed orders
All delivery-related claims are reviewed with official carrier verification.
3. Returns and Refund Process
Returns are received and processed only when shipped using the prepaid return label ANLICODE provides. The label is single-use and tied to your specific return. Items shipped using any other carrier, label, or service are outside our return system and will not be received, inspected, or refunded.
Standard returns are subject to a $12.75 return fee, except for damaged or incorrect items. Approved returns must be shipped within 14 days of receiving the return label.
For full return process details, see our Return Information page.
4. Orders Marked as Delivered
If tracking confirms “Delivered” but your order was not received:
- A formal carrier investigation will be initiated
- A non-receipt declaration may be required
- Address and delivery verification may be requested
If the carrier confirms loss or misdelivery:
- A full refund, or
- A complimentary replacement
If delivery is officially confirmed to the correct address, refunds or replacements may not be guaranteed.
5. Unauthorized Payment & Fraud Protection
If you believe your payment was unauthorized or compromised:
- Contact us immediately at contact@anlicode.com
- The transaction will be secured
- A full investigation will be conducted
- Refunds are issued upon confirmed fraud
6. Requesting a Refund or Replacement
Email contact@anlicode.com with:
- Full name
- Order number
- Description of the concern
- Supporting photos if applicable
Response time: 24–72 hours
7. Refund Processing Period
- Refunds are issued to the original payment method or as store credit, your choice
- Processing time: 5–7 business days after we receive and inspect your return
- Bank processing timelines may vary
8. International Orders & Customs
- Import duties and taxes are the customer's responsibility
- Customs delays are outside of our control
- If a package is permanently held or lost by customs, we will assist in reaching a fair resolution
9. Non-Refundable Items
Unless defective or incorrect:
- Digital goods
- Gift cards
- Custom or personalized pieces
- Final sale and clearance pieces
10. Order Cancellations
- Orders may be canceled within 12 hours of placement
- Once dispatched, orders can no longer be canceled
11. Chargeback & Dispute Policy
(Shopify, Stripe & PayPal Seller-Protection Compliant)
Customers agree to contact ANLICODE prior to initiating a chargeback at contact@anlicode.com.
Orders marked “Delivered” by verified carrier tracking are considered fulfilled.
For disputes:
- “Item Not Received” chargebacks on confirmed deliveries may be formally challenged
- Delivery confirmation, courier logs, and communication history may be submitted to payment providers
If a chargeback is approved after confirmed delivery, ANLICODE reserves the right to restrict future purchases linked to the associated account, address, or payment method.
12. False Claims & Abuse Prevention
To preserve fairness for all customers:
- Intentionally false claims are considered abuse of policy
- Repeated suspicious activity may result in permanent restriction
- Refund fraud may be reported to payment processors
Examples include:
- Claiming non-delivery after confirmed delivery
- Submitting altered documentation
- Attempting both a refund and chargeback for the same order
